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Home / Delivery & Shipping Policy
We are committed to delivering your orders safely, securely, and within the estimated delivery time. This Delivery & Shipping Policy explains how orders are processed, shipped, and delivered to our customers.
Orders are processed after successful payment confirmation. Orders are generally prepared for dispatch within the estimated processing time shown on the website.
Orders placed on weekends or public holidays may be processed on the next working day.
Delivery times may vary depending on your location, product availability, courier service, weather conditions, and other circumstances.
The estimated delivery time displayed during checkout is provided as a general indication and may occasionally be subject to delay.
Applicable shipping charges will be displayed during the checkout process before you complete your order.
Free shipping may be available for selected products, locations, or orders above a specified value, depending on the applicable offer.
Customers are responsible for providing a complete and accurate delivery address, including the correct postal code and contact details.
We may not be responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.
Where tracking information is available, customers may receive tracking details through the registered contact information or through the order tracking facility on our website.
Occasionally, delivery may be delayed due to circumstances beyond our control, including severe weather, transportation disruptions, courier delays, public holidays, or other unforeseen events.
We will make reasonable efforts to assist customers in resolving delivery-related issues.
If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible after delivery.
Please keep the product, packaging, invoice, and other relevant materials available until the issue has been reviewed.
If delivery cannot be completed because the recipient is unavailable or the address or contact information is incorrect, the courier may attempt delivery again according to its applicable procedures.
If you need to change your delivery address after placing an order, please contact us as soon as possible. Address changes may not be possible after the order has already been dispatched.
If you have questions regarding delivery, shipping, tracking, or your order, please contact our customer support team using the contact details provided on our website.
